Privacy Policy – jlqq Casino Philippines

This Privacy Policy applies to all personal data processed by jlqq in connection with the jlqq website at jlqq.onl and all services offered thereunder, including player account management, game participation, financial transactions, customer support interactions, and promotional communications. It applies to all individuals who access or use jlqq, whether as registered players or as unregistered visitors.

This Policy is issued in compliance with Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations (IRR), and the issuances of the National Privacy Commission (NPC) of the Philippines. jlqq is registered as a personal information controller with the NPC.

This Privacy Policy must be read alongside the jlqq Terms and Conditions, which govern the overall use of the Platform. Capitalized terms used in this Policy but not defined herein have the meanings given to them in the Terms and Conditions.

jlqq collects the following categories of personal data from players and users of the Platform:

2.1 Identity Data: Full legal name; date of birth; nationality; government-issued identification number (e.g., passport number, LTO license number, UMID number, PhilSys number); photographs of identification documents submitted for KYC verification; and selfie images submitted as part of identity confirmation.

2.2 Contact Data: Email address; mobile phone number; and residential or mailing address.

2.3 Account Data: Username; hashed account password; account registration date; account status; VIP tier; and communication preferences.

2.4 Financial Data: GCash account number or registered GCash mobile number; PayMaya account information; bank account numbers and branch details for BPI, BDO, or Metrobank transactions; deposit amounts and dates; withdrawal amounts, dates, and processing status; bonus credit history; and wagering and game history in Philippine Pesos (₱).

2.5 Technical Data: IP address; device type, operating system, and browser version; session duration and timestamps; game logs and bet records; error logs; and geolocation data at the city level (derived from IP address) for regulatory and fraud prevention purposes.

2.6 Communications Data: Records of customer support interactions via live chat, email, or any other channel; voluntary feedback submissions; and promotional opt-in and opt-out preferences.

jlqq collects personal data through the following means:

• Directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion or survey;
• Automatically through cookies, web beacons, log files, and similar tracking technologies when you access or use the jlqq website;
• From payment service providers including GCash, PayMaya, BPI, BDO, and Metrobank, to the extent necessary to verify and process financial transactions;
• From identity verification service providers used to perform document authentication during KYC processes, as required by PAGCOR regulations;
• From fraud prevention and anti-money laundering screening services, to the extent necessary to comply with Republic Act No. 9160 and PAGCOR compliance obligations.

jlqq processes your personal data for the following purposes, each supported by a lawful basis under RA 10173:

4.1 Account Registration and Management — To create and administer your jlqq player account, verify your eligibility (including age of 21+), authenticate your identity, and provide you with access to Platform services. Legal basis: Performance of contract; compliance with PAGCOR regulatory requirements.

4.2 KYC and Anti-Money Laundering Compliance — To verify your identity, source of funds, and compliance with applicable Philippine AML laws, including RA 9160. Legal basis: Legal obligation under RA 9160 and PAGCOR regulations.

4.3 Payment Processing — To process your deposits and withdrawals via your chosen payment method in Philippine Pesos. Legal basis: Performance of contract.

4.4 Game Provision and Integrity — To deliver casino games, record game outcomes, detect cheating or fraudulent activity, and ensure the integrity of all Platform gaming operations. Legal basis: Performance of contract; legitimate interest in Platform integrity.

4.5 Customer Support — To respond to your inquiries, resolve disputes, and provide technical assistance. Legal basis: Performance of contract; legitimate interest.

4.6 Responsible Gaming — To deliver self-exclusion tools, deposit limits, session reminders, and to monitor for problem gambling indicators in accordance with PAGCOR responsible gaming requirements. Legal basis: Legal obligation; legitimate interest in player welfare.

4.7 Marketing Communications — To send you promotional offers, bonus notifications, and updates about jlqq services, where you have provided consent or where permitted by applicable law. Legal basis: Consent. You may withdraw consent at any time by updating your communication preferences in your account settings.

4.8 Security and Fraud Prevention — To detect and prevent fraud, unauthorized access, money laundering, and other unlawful activities. Legal basis: Legal obligation; legitimate interest.

jlqq does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may disclose personal data to the following categories of recipients, and only to the extent necessary for the purpose described:

• Payment service providers (GCash, PayMaya, BPI, BDO, Metrobank) — to process deposits and withdrawals on your behalf;
• Identity verification and KYC service providers — to authenticate identity documents and perform regulatory due diligence;
• IT infrastructure and cloud hosting providers — to operate and maintain jlqq's systems and databases, under contractual data processing agreements;
• Fraud prevention and AML screening services — to detect and prevent financial crimes in compliance with RA 9160;
• Game software providers and studios — game providers may receive aggregated, anonymized game outcome data necessary for game operation; individual player identity data is not shared with game studios without your consent;
• PAGCOR and Philippine government authorities — where required by law, regulation, court order, or official government request, including mandatory disclosures under RA 9160 and PAGCOR licensing conditions;
• Professional advisers — including legal counsel, auditors, and insurers, subject to professional confidentiality obligations.

All third-party service providers processing personal data on behalf of jlqq are subject to contractual obligations requiring them to protect the data in accordance with RA 10173 and this Policy.

6.1 What Are Cookies. Cookies are small text files placed on your device by the jlqq website when you visit. They allow the Platform to recognize your device, remember your session preferences, and collect usage data to improve the service.

6.2 Types of Cookies Used by jlqq. jlqq uses the following categories of cookies: (a) Strictly Necessary Cookies — essential for account authentication, session management, and fraud prevention; (b) Performance Cookies — used to analyze Platform traffic and usage patterns in aggregate, anonymized form to improve the user experience; and (c) Functional Cookies — used to remember your language preferences, display settings, and responsible gaming tool configurations.

6.3 Managing Cookies. You may configure your browser to reject or delete cookies. Please note that disabling strictly necessary cookies will impair your ability to log in to your jlqq account and use Platform services. jlqq does not use cookies for behavioral advertising or cross-site tracking.

7.1 General Retention Principle. jlqq retains your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable Philippine law and regulation.

7.2 Active Account Data. Personal data associated with your active jlqq account is retained for the duration of your account's existence and for a period following closure as specified below.

7.3 Post-Closure Retention. Following account closure, jlqq retains identity data and transaction records for a minimum of five (5) years in compliance with the Anti-Money Laundering Act (RA 9160), as amended by RA 10365 and RA 11521. Customer support interaction records are retained for three (3) years. Technical log data is retained for twelve (12) months.

7.4 Marketing Data. Marketing preference data and consent records are retained for as long as your account is active, plus an additional three (3) years following account closure, to maintain a record of your consent history.

7.5 Anonymization. Where data retention is no longer legally required but the data has analytical value, jlqq may retain anonymized, aggregated versions that cannot be used to identify you.

jlqq implements appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include: 256-bit SSL/TLS encryption for all data in transit; AES-256 encryption for sensitive data at rest; access controls restricting personal data access to authorized personnel on a need-to-know basis; regular penetration testing and security audits of Platform infrastructure; two-factor authentication requirements for administrative access to jlqq systems; and staff training on data protection and information security practices.

In the event of a personal data breach that is likely to result in risk to the rights and freedoms of data subjects, jlqq will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals within a reasonable period, in accordance with NPC Circular No. 16-03 and applicable RA 10173 requirements.

Under Republic Act No. 10173, you have the following rights with respect to your personal data held by jlqq:

• Right to be Informed — to know what personal data jlqq collects, why it is collected, and how it is used;
• Right of Access — to request a copy of the personal data jlqq holds about you;
• Right to Rectification — to request correction of inaccurate or incomplete personal data;
• Right to Erasure or Blocking — to request deletion or suspension of processing of your personal data where processing is unlawful or no longer necessary, subject to jlqq's legal retention obligations;
• Right to Object — to object to the processing of your personal data, including for direct marketing purposes;
• Right to Data Portability — to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint — to file a complaint with the National Privacy Commission at privacy.gov.ph if you believe your data protection rights have been violated.

To exercise any of the above rights, please submit a written request to the jlqq Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." jlqq will respond within fifteen (15) calendar days of receiving a verifiable request, as required by the NPC.

jlqq does not knowingly collect personal data from individuals under the age of 21. The Platform is strictly intended for adults aged 21 years and older, in compliance with PAGCOR regulations. If jlqq becomes aware that personal data has been collected from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you are the parent or guardian of a minor who has accessed jlqq, please contact us immediately at [email protected] so that the account can be closed and any data erased.

jlqq reserves the right to update or amend this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance from the NPC or PAGCOR, or jlqq's data processing practices. Material changes will be communicated to registered players by email and/or by a prominent notice on the jlqq website at least seven (7) days before the changes take effect. The date of the most recent revision is displayed at the top of this Policy. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the amended Policy, you must cease using the Platform and request account closure.

jlqq has designated a Data Protection Officer (DPO) responsible for overseeing compliance with RA 10173 and this Privacy Policy. If you have any questions, concerns, or requests relating to this Policy or the processing of your personal data, please contact the jlqq DPO using the following details:

Email: [email protected] (subject line: "Privacy Request" or "Data Subject Rights Request")

Response time: jlqq will acknowledge all privacy inquiries within five (5) business days and will provide a full response within fifteen (15) calendar days.

For unresolved complaints, you may escalate your concern to the National Privacy Commission of the Philippines. For responsible gaming concerns, please visit the jlqq Responsible Gaming page.